We will collect and process the following data about you:
Information you give to us.
This is information about you that you provide to us when you use our websites or applications or correspond with us by phone, e-mail or otherwise. It includes information you provide when you register to use our websites or applications, subscribe to our services, purchase a product, sign-up to receive our newsletters and offers, search for a product, participate in discussion boards or other social media functions or enter a competition, promotion, survey, market research, or any information you add to your online account (if you have one) as part of your ongoing use of the services. The information you give to us may include your name, address, e-mail address, phone number, financial and credit card information, log-in details (if any), marketing preferences, and in some cases a personal description and photograph. If you contact us with a complaint or question, we may keep a record of your contact details and the correspondence between us and your levels of satisfaction. When we collect personal data from you we will indicate whether any personal data we have requested from you is mandatory or optional and explain the consequences if you decide not to provide that information. In some cases, not providing the information may mean we are unable to provide you with a product or service you have requested.
Information we collect about you.
When you visit our websites or applications or use our services, we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your device to the Internet, information about the device you use the application on, including the device’s unique identifiers and mobile network information, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
information about your visit and use of our services, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
This is information which we receive about you if you use any of our other websites, applications or services, login through a third party channel such as Facebook or Google or allow us to connect to third party devices or applications. We also receive information about you from other sources to enable us to provide you with a better user experience. For example, we work closely with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, customer management platforms, search information providers. We may also collect information about you from credit reference agencies where we have informed you this will take place.